Outsourcing by cynthia buelna <3;*

Well as I was reading the article that I found, I realize that outsourcing could be good for the company and it can be bad for the customers. It is good for the company because by putting articles on outsourcing the only role that is important for anu company is to make more money! and because of this the use of help desks are often reduced to the level of call takers. So, when you make a call for support you can¡t resolve the problem in th first call, why? because the help desks servicers are just in there to answer phone calls, and customer service is taken out of the country on a regular basis and taken on by call centres in parts of the world where they have probably never seen the products they support nor do they understand the culture of the people who use them.So, as a conclusion we can identify whou are the ones who benefit with outsourcing (the company), and who are the ones that are hurt by outsourcing(customers) !!
I found my information in a published blog. This blog is from Jeff Dray, and he posted his personal opinion about outsourcing good vs. bad:
Yes, outsourcing can save money at a superficial level, but I don’t believe that it is an efficient way of solving problems and the hidden costs should be more than enough to persuade the powers that be that they should seriously consider going back to the old ways.
So this is his opinion in which I agree with him.
My personal opinion is that outsourcing could be good but in depends on the way the company is managing it. If any company is going to use this source , it should use it in a good way because the only persons that are going to recquired it are going to be the customers. The good service is very important to attract more people to their services but if we are going be having trouble every time we want to use the service line, I prefer not even to involucrate myself with that company. So they should take it for real, that call centers are very important and the person who work in their should know for what they are working and should know what the product is about, they should be informed of everything that the work involves.
http://blogs.techrepublic.com.com/helpdesk/?p=176

Outsourcing by Daniel Escobar

Outsourcing is a very controversial theme. I’ve make a little research about the theme and found out that there are different opinion about the theme. I will separate the parties (agree or disagree) and put the opinions of each of them and then I will put my own opinion about outsourcing.

Agree:The ones who agree with outsourcing say that it is good because first of all it make price of product cheaper, it also send job to the lower-income areas, it helps company save some money, it help access to talent which are in other countries, it help improve quality.
Disagree:People who disagree think that outsourcing damages a local labor market. They say that for example in call centers the quality of the service is lower because first of all the area in which they put it have different language and culture, so the accent, word use and phraseology will be different and make call center agents difficult to understand. They also think that the outsourcing of jobs exploits the lower paid workers and high-skilled labor think that it is unfair to outsource the work simply because the foreign pay rate is lower.

Here are some of the different positions and opinion; I think that outsourcing will be seen as good of bad depending where you are standing. For example, here in Hermosillo we can’t say that it is bad because we are enjoying the benefits of it. I mean, if you have a job and you are bringing food to you house because of outsourcing, you can’t criticize it. In the hand, if you don’t have a job because the companies in you city are outsourcing the jobs, well I don’t think you will be very happy. Everybody is looking for cheaper prices, cheaper service, and more in this times of crisis, so I don’t think it is fair to criticize someone looking for that, doesn’t matter you social position. So it is difficult to make an opinion about this, but what is certain is that if buyers want to pay less for a product and sellers want to save money in manufacturing or service to have more winnings and give better prices, outsourcing is a good way.


http://en.wikipedia.org/wiki/Outsourcing#Reasons_for_outsourcing

Hello :)

Welcome classmates this is our team blog. We will be uploading our global culture work so that you can be able to enter and catalog our team work.